Ruckus Networks offers flexible and comprehensive support offerings for our wired and wireless products. Customers can select different SLAs for hardware replacement, add-on services like onsite engineer support, testing-as-a-service, Designated Support Engineers and more. Our goal is to match our capabilities to your specific needs.
WatchDog Overview
WatchDog Support is Ruckus' base level support offering. It provides customers with a strong foundation of support capabilities, including: 24x7 Technical Assistance, Access to software updates & major upgrades, more aggressive hardware replacement options and the ability to leverage the Ruckus Diagnostic Dashboard tool.
- General Information
- Manufacturer
- CommScope, Inc
- Manufacturer Website Address
- http://www.commscope.com
- Brand Name
- CommScope
- Service Name
- WatchDog AP Advanced Hardware Replacement - Extended Service
- Product Type
- Service
- Service Information
- Service Main Type
- Exchange
- Service Characteristic
- Parts
- Provided Support
- Parts Replacement
- Service Response Time
- Next Business Day - Parts Replacement
- Service Location
- Service Depot
- Service Duration
- 1 Year
- Product Supported
Ruckus:
- R650
- ZoneFlex R650
- Unitech MR 650 TAS
