Maintain Network and IT Infrastructure Coverage
Reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics with SMARTnet Service. Your IT staff has anytime access to Cisco engineers in the Technical Assistance Center (TAC) and an extensive range of resources, tools and training.
- General Information
- Manufacturer
- Cisco Systems, Inc
- Manufacturer Website Address
- http://www.cisco.com
- Brand Name
- Cisco
- Service Name
- SMARTnet
- Product Type
- Service
- Service Information
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic and Physical
- Service Characteristic
- Parts
- Service Description
- 24x7x4 Hour
- Service Details
- SMARTnet 24x7x4:
- Advance Replacement parts on a Four-Hour Response basis twenty-four (24) hours per day, seven (7) days per week, including Cisco-observed holidays.
- Provided Support
- Hardware Maintenance
- Phone Support
- Software Update
- Software Maintenance
- Software Upgrade
- Web Knowledge Base Access
- Parts Replacement
- Diagnosis
- Service Availability
- 24 x 7 Phone Support
- 24 x 7 Web Knowledge Base Access
- 24 x 7 Parts Only
- Service Response Time
- 4 Hour - Part Replacement
- Service Duration
- 1 Year
- Product Supported
- Cisco ASR 9010 DC Chassis with PEM Version 2: ASR-9010-DC-V2