- General Information
- Manufacturer
- Brocade Communications Systems, Inc
- Manufacturer Website Address
- http://www.brocade.com
- Brand Name
- Brocade
- Service Name
- Essential Support - Extended Service
- Product Type
- Service
Essential Support Service-Level Options
Brocade Essential Support provides software and hardware support to customers with Brocade equipment. Brocade Essential Support includes 24×7 access to the Technical Assistance Center (TAC) (available through phone and the web), software updates, online self-service tools, and offers several hardware replacement options and Brocade Support Link.
4-Hour Onsite (4OS)
4OS provides a 4-hour response for onsite parts and labor from the time Broadcom has determined that a replacement is required and has confirmed dispatch with the customer. 4OS is available in most major metropolitan areas worldwide and is available 24×7, including holidays. This option also includes 24×7 access to the TAC, software updates, and online self-service tools.
- Service Information
- Service Main Type
- Maintenance
- Service Characteristic
- Parts & Labor
- Service Description
- 24x7x4 Hour
- Provided Support
- Parts Replacement
- Repair
- Phone Support
- Web Support
- New Releases Update
- TAC Live Support
- Case Management
- Self Service Support
- Knowledge Base Access
- Software Update
- Software Download
- Service Response Time
- 4 Hour - Parts and Labor
- Service Location
- On-site
- Service Duration
- 5 Year
- Product Supported
Brocade BR-G630-48-32G-R
