- General Information
- Manufacturer
- Allied Telesis, Inc
- Manufacturer Website Address
- http://www.alliedtelesis.com
- Brand Name
- Allied Telesis
- Service Name
- Net.Cover Advanced
- Product Type
- Service
Allied Telesis Net.Cover® support programs are designed to provide dedicated and comprehensive cover for your network. Delivering the highest levels of technical support, superior risk mitigation measures and proactive services to ensure high-availability, business continuity and peace of mind.
Online Services
Allied Telesis offers a web-based, online support service, available 24 hours a day, seven days a week. Using your personalized account, you can raise and track the status of your technical support incidents.
Knowledge Base
Net.Cover clients are registered on the Allied Telesis Support Portal and have immediate access to the Knowledge Base.
Software Updates
24x7 online access to software upgrades, updates and bug fixes for all products covered, with supporting documentation. These updates deliver timely features and enhancements to support the changing demands on customer networks.
- Service Information
- Service Main Type
- Exchange
- Service Description
- 24x7xSame Business Day
- Provided Support
- Configuration Assessment
- Hardware Support
- Online Services
- Phone Support
- Priority Queue
- Replacement
- Software Update
- Web Knowledge Base Access
- Service Response Time
- Same Business Day - Advance Hardware Replacement
- Service Location
- Service Depot
- Service Duration
- 1 Year
- Product Supported
- Allied Telesis AT-IE220-6GHX
